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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Updating Account Information
- Shipping & Delivery
- The cost of shipping is clearly indicated for each product ordered, and is included in the invoice total. Orders are processed and posted in two to three working days.
- Privacy & Security
- When you visit HendlinBooks.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
- Hendlin Books knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
- The information we learn from customers helps us personalize and continually improve your shopping experience at Hendlin Books. Here are the types of information we gather:
- a) Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- b) Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Amazon.com or advertisements and other content served by or on behalf of Hendlin Books on other Web sites
- c) E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Hendlin Books if your computer supports such capabilities.
- Returns & Replacements
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We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:
a) The return is pre-arranged with Hendlin Books Pty Ltd. This can be done by contacting hendlinbooks.com;
b) the product is returned to us with proof of purchase within 14 days of the date of purchase;
c) the product is in its original condition; and
d) the product is not defective as a result of misuse. - Ordering
- The website www.hendlinbooks.com is owned by Hendlin Books Pty Ltd. All products listed on www.hendlinbooks.com are described to the best of our abilities and specifications. All care is taken to ensure this information is correct.
- Except where noted otherwise, the prices displayed for products on our website represents the full retail price listed on the product itself.
- With respect to items sold by Hendlin Books, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
- Please note that this policy applies only to products sold and shipped by Hendlin Books.
- Payment, Pricing & Promotions
- All orders are prepaid. When ordering, your credit card is charged when you place your order. We accept VISA, Mastercard, and PayPal only. All credit card payments are processed using EWay Merchant Gateways (www.eway.com.au)
Please note that we do not store your credit card number on our servers.
If the card payment is declined by your issuer for any reason, we cannot hold goods against your order. - Updating Account Information
- To update your account information please log in to the Hendlin Books Online Bookstore and change your details accordingly.
- If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Hendlin Books does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use HendlinBooks.com only with involvement of a parent or guardian. Hendlin Books reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.